https://ogma.newcastle.edu.au/vital/access/ /manager/Index ${session.getAttribute("locale")} 5 Customer relationship management and firm performance https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:31362 why some CRM programs are more successful than others and what capabilities are required to support success.]]> Sat 24 Mar 2018 08:43:41 AEDT ]]> Embracing a service-dominant logic within the supply chain https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:10375 Sat 24 Mar 2018 08:08:48 AEDT ]]> Formative versus reflective measurement models: two applications of formative measurement https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:16354 Sat 24 Mar 2018 08:04:57 AEDT ]]> What drives the choice of a third-party logistics provider? https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:16357 Sat 24 Mar 2018 08:04:56 AEDT ]]> Modeling the operational capabilities for customized and commoditized services https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:16349 Sat 24 Mar 2018 07:54:08 AEDT ]]> In pursuit of a sustainable supply chain: insights from Westpac Banking Corporation https://ogma.newcastle.edu.au/vital/access/ /manager/Repository/uon:5306 Sat 24 Mar 2018 07:46:28 AEDT ]]>